LeaderOne Financial Corporation has a policy in place should a consumer have a complaint. They may phone our corporate office at 913-747-4000 and speak to any member of management. The complaint will be routed to the appropriate department and responded to within 3 business days. An “in-person” meeting may be offered to the client as well.
If the complaint is about a credit report, they may dispute the inquiry by writing Certified Credit, Avantus Credit or informative Credit. Or, they may go directly to the credit bureaus and get their (FREE report, once per Year, thru this site). www.annualcreditreport.com.
Once the consumer receives the report via email, they may either call the bureau (contact information will be on the reports) or dispute by responding to the email.
Every reasonable effort will be undertaken to satisfy the customer’s complaint. A complaint forwarded by a State Department of Banking & Finance will be promptly reviewed and a response provided to the Department within 15 business days of the receipt of the complaint by the company.
If not resolved, consumer may phone the number below or send an email to michaelbrady@leader1.com
Sincerely,
Michael Brady / EVP
913-747-4000
